2.5 to 3.5 hours
- Any Incident or major incident manager
- Service desk manager who has the understanding on change process
- Person who is having any domain knowledge of 2 to 5 years and want to move in change management profile.
What you will learn: Types of change, what is Change Management, Steps to follow once change comes in, 7 R’s of Change Management, A Change Manager’s Daily Routine, Retrospective change.
live Scenario/Real time change management questions: Suppose a time window expired and change is still under progress, being a change manager what steps you will take?
Course duration: 2.5 to 3.5 hours
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