Helpdesk Support
1 to 2 hours

Suitable for:

Any non-technical or technical student
BPO guys who want to join the IT but unable to crack the interview

Helpdesk Support(Beginner/Intermediate)

What you will learn: Types of OS, Difference between Windows 7 and Windows 10, DNS, Basic network knowledge, Cross question to customer on their problems, Mail writing.

live Scenario/Real time Helpdesk support questions: How will you deal with frustrated customer, How you deal with a customer who is on the phone and refuses to calm down.

Course duration: 1 to 2 hours