1 to 2 hours
- Any non-technical or technical student
- BPO guys who want to join the IT but unable to crack the interview
What you will learn: Types of OS, Difference between Windows 7 and Windows 10, DNS, Basic network knowledge, Cross question to customer on their problems, Mail writing.
live Scenario/Real time Helpdesk support questions: How will you deal with frustrated customer, How you deal with a customer who is on the phone and refuses to calm down.
Course duration: 1 to 2 hours
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