Helpdesk Support

Suitable for:

  • Any non-technical or technical student
  • BPO guys who want to join the IT but unable to crack the interview

Helpdesk Support (Beginner/Intermediate)

What you will learnTypes of OS, Difference between Windows 7 and Windows 10, DNS, Basic network knowledge, Cross question to customers on their problems, Mail writing.

live Scenario/Real-time Helpdesk support questions: How will you deal with a frustrated customer, How you deal with a customer who is on the phone and refuses to calm down.

Course duration: 1 to 2 hours

Helpdesk Support


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