Problem Management

Suitable for:

Any Incident or major incident manager
Service desk manager who has the understanding on problem management process
Person who is having any domain knowledge of 2 to 5 years and want to move in problem management profile.

Problem Management (Beginner/Intermediate)

What you will learn: Problem management process flow, Difference between the incident and problem, known error, what is impact, what is urgency, Root cause analysis, Error control, 5 why, pareto analysis, Fish bone analysis.

live Scenario/Real-time problem management questions: An incident can be a problem or not? Can be rise a problem record without the incident?

Course Duration: 2.5 to 3.5 hours