- Any Incident or major incident manager
- Service desk manager who has the understanding on problem management process
- Person who is having any domain knowledge of 2 to 5 years and want to move in problem management profile.
What you will learn: Problem management process flow, Difference between the incident and problem, known error, what is impact, what is urgency, Root cause analysis, Error control, 5 why, pareto analysis, Fish bone analysis.
live Scenario/Real-time problem management questions: An incident can be a problem or not? Can be rise a problem record without the incident?
Course Duration: 2.5 to 3.5 hours
₹2,499.00 – ₹3,198.00
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