Technical Helpdesk/Desktop Support
1.5 to 2.5 hours

1 to 5 years of experience person who want to switch the “JOB” and struggling to crack the interview
A service desk engineer who wants to promote him/herself on next level
2 to 3 years of BPO person who wants to jump into technical field

fresher student from any technology

Technical Helpdesk/Desktop Support

What you will learn: Active directory, DHCP, Basic network, DNS, Nslookup, Domain, OS, What is group, Group policy, Organizational Unit, Domain controller, Default gateway, PTR record, All relevant port numbers, Safe mode, Blue Screen of Death, VPN, types of cable, share folder, Basic commands to get the IP, MAC and other system related information, Difference between OST and PST, Outlook related troubleshooting, outlook configuration.

live Scenario/Real time technical helpdesk/Desktop support questions: How you will take RDP to user machine, If customer facing connectivity issue than what troubleshooting you will perform, how to do the network printer configuration, How to configure the network scanner, While joining the PC to domain giving error what trouble shooting you will do?

Course duration: 1.5 to 2.5 hours